Ghosts in the system

Wow, this was an interesting and tough week. Not only did I get one large group screaming at me about their woes with Google Calendar, I had three separate instances where people are complaining about magically moving or disappearing meetings. One of the calendars with problems is a critical high throughput piece of equipment's scheduling tool. Damn it Google, why can't you stabalize your Calendaring product?!

Email:

Thanks for the note [X], and sorry to hear about your problems.

I know how critical system scheduling is, especially for a high throughput lab such as yours, so I have cc'd [MANAGER] who has been our key gApps liaison, to see if we can get some immediate attention. For distribution to a number of other key individuals, you could also post a description of the problem to the internal forum tool.

Hopefully this will provide some focused attention, and we can follow up at the next [GROUP] meeting (on Thursday), as well.

Best,

[Y]

On Sat, Feb 27, 2010 at 12:20 AM, [X] wrote:
Greetings,

As a possible topic for [GROUP] I'd like to raise the issue of "wandering events" on Calendar. We have a Calendar account for our key lab equipment and it has been useless lately because events (bookings) keep randomly moving or disappearing.

[Z] owns the calander account and she has a ticket in with the help desk, but I suspect they don't understand it as their only advice is ridiculously generic and we're not seeing any real effort at trouble-shooting what is for us a very real problem with running the lab.

Can you find out if similar problems are widespread or at least known? Why can't we get a "trace" or log on the account changes, some debugging info that might help figure out what the heck is going on?

Kind regards,

[Y]